Terms

Your use of this website is governed by the terms and conditions set forth below. By using this website, you agree to comply with and be bound by these terms and conditions. You may not use this website. Crystal World may make changes to this website, including these terms and conditions, at any time without notice. You agree to be bound by the current version of these terms. The materials contained in this website are protected by the applicable copyright and trade mark law.

Pricing

We offer an hourly rate for pricing for home cleaning services based on the size and condition of the apartment or house, however we reserve the right to adjust the price for fairness. We allow you to adjust our estimate as you see fit, although it may void our guarantee (see below).

Cancellation and Rescheduling

You may terminate the service or cancel an appointment for any reason. We require cancellations or modifications to occur 24 hours prior to the appointment. Cancellations or rescheduling made within 24 hours of the cleaning will result in a $ 50 fee. A cancellation fee of $ 50 applies if we arrive for a scheduled cleaning but are unable to gain access to your home.

Arrival Time

Arrival times for our staff must be flexible to accommodate the time it takes to complete a prior cleaning. We reserve the right to arrive to your home within a 1-hour window of the scheduled cleaning time.

Weather Conditions

In the event of extreme weather conditions your cleaning appointment will be rescheduled to the next available date.

Keys and Access to the Home

Our customers usually leave their key to their home with their doorman or front desk staff. If you need to make other arrangements for our access to your home, please contact us. We are not responsible for your apartment or home; if the key got stuck in a lock. The customer takes all the expenses to fix the lock.

Loss or Damage
If the Customer suffers loss or damage to their property and attributes the loss or damage to a Provider, in the first instance the Parties should try to resolve between themselves, which Crystal World, LLC may facilitate. Crystal World, LLC will initiate a claims procedure if the loss or damage is reported to us and may take further action including reporting the matter to the police.
The absolute limit on any damage claim that we accept on behalf of the Provider is $150.

Recommendations and Reviews

Customers and Providers are encouraged to offer reviews for each other each time a Job is completed. You agree to provide a prompt review that is true and fully reflects your experience with the Customer or Provider.
Crystal World, LLC reserves the right to terminate the Accounts of Users.

Confirmation
Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email with a confirmation.

Your Security

Our employees are extensively trained, screened with a background check and supervised. They must have verifiable personal references and verifiable work history, and also meet our standards and qualifications. For security, access to the keys, have only professional who clean your home. Our staff are all bonded and insured to protect you against loss or damage.